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Frequently asked questions

💻 I cannot log in to MyHume. How can I resolve this?

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🎯 What is the main goal of HUME?

The goal of HUME is to help behavioural specialists and caregivers understand better the behaviour of their clients. Often clients experience stress, and their bodies react to stimuli that are not visible to the human eye. HUME helps you:

✅ prevent escalations

✅ find insightful stress patterns in the daily program of the client

✅ measure the effectiveness of interventions

✅ improve the quality of life and care in your organisation

📊 How should I interpret the stress percentages shown in MyHume?

Tips for better interpretation of stress % in MyHume:

  • Analyze at least 2 weeks of data – longer periods provide more reliable insights.

    • Look for patterns in the long period instead of single peaks in one day.

  • Read the data in intervals of 15 minutes - this makes stress peaks easier to spot.

  • Remember that each client has their own baseline. What’s considered “high stress” for one person may be normal for another.

  • Pay attention to significant changes from the client’s usual patterns, which may be more important than the absolute values.

    • 👉 For example, if a client usually shows 20–30% but suddenly rises to 50%, that change may be significant—even if 50% doesn’t seem high on its own.

🚦 Why do we see difference from the data and how the client behaves?

There are several reasons why a client may look calm while HUME shows stress, or the other way around:

  • Internal vs. external signals – HUME measures internal physiological responses, which are not always visible in behaviour.

  • Masking stress – Some clients may have learned to hide or suppress signs of stress.

  • Impact of disability – Certain disabilities limit external expression, even if there is stress or discomfort.

  • Positive vs. negative arousal – High arousal may come from excitement or joy, not only from stress or anxiety.

👉 This is where HUME makes a difference: it gives clients a voice they may not otherwise have, helping caregivers better understand and improve their quality of life.

🚦 I do not want the clients and the caregivers to see the live stress predictions. Is this possible?

✅ Yes, it is. With MyHume you can decide who sees the live stress predictions. Here is how to do it:

Open the client profile which you want to adjust. Click the settings icon in the upper left card.

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In the General settings, you have the possible 3 options:

2.1

Option 1: Choose “Clients and caregivers“ if you want to show the traffic light stress predictions in real time to both the group and the hub phone. In this way, everyone will be able to see them.

Group 2608224.png

2.2.

Option 2: Choose “Caregivers only“ if you want to show the traffic light stress predictions in real time only to the group phone. This means that the hub phone (used to start the measurement) will not display the live stress predictions.

This is preferred when you do not want your client to see his own data (stress predictions and labels).

Group 2608223.png

2.3

Option 3: Choose “No one“ if you do not want any of the HUME app users to see the live stress predictions incl. clients and caregivers.

This is preferred when you do not want the live data to influence your workflow and you collect data only for long-term diagnostics.

Group 2608222.png

Click “Save settings“ to publish your changes.

🏷️ What predefined labels do I need to make?

🟢 Do’s

🔴 Dont’s

Take inspiration from your signaleringsplan.

Do not create an abundance of labels. Often, fewer labels, lead to better insights.

Label interventions that you want to compare.

  • Example: Walking vs listening to music; Walking in the morning vs Walking in the evening.

Do not create long and descriptive labels.

Label behaviour that you want to track and find the root cause- screaming, self-harming, etc.

Do not encourage free text labels.

  • Example: “Despite the rain, he handled it well.“

Communicate properly the labelling strategy with your caregivers

🧠 What is stress, and what does HUME actually measure?

The stress that HUME measures can be referred to as physiological arousal. For example, this can be physical activity, emotional stress, or excitement. Arousal refers to the body’s state of alertness and readiness to respond, which can be associated with both positive and negative experiences.

Hume collects the following physiological data points:

  • Heart rate (HR) - the number of times your heart beats per minute

  • Electrodermal activity (EDA) - electrical conductivity of the skin, which changes with sweat gland activity

  • Interbeat intervals (IBI) - time duration between consecutive heartbeats

  • Movement- …..

HUME analyses the raw data from those body indicators and, through AI models and algorithms, successfully determines whether a client is stressed (aroused) or not, both at the current time and over longer periods.

😖 Does HUME measure positive stress, negative stress, or both?

HUME doesn’t specifically measure negative stress. The stress or the physiological arousal can increase due to both positive experiences (like excitement or joy) and negative experiences (like fear or anxiety).
The system cannot distinguish between positive and negative stress based solely on these physiological measurements. For this reason it is important to carefully analyse the data and know the schedule of your client.

It’s important to note that stress isn’t always bad. It should be analysed in the context of the client’s life and day program. To assist with this, HUME offers you the feature of Labelling and Label Analysis. By creating a label (e.g. 20:00 - 20:30 “Client at the disco“), you can later see that the spike of arousal at 20:00 is caused by an activity that your client enjoys.

By combining HUME’s data with caregivers' observations, you can better understand whether the arousal is likely due to positive or negative factors.

👩🏻‍⚕️ What kinds of client-related questions can HUME help me answer?

These are just good examples that can inspire you to form a concrete research question. To make sure your question best matches your client’s goals, consult with a consultant from Mentech.

Research question

How to use MyHume to answer it?

How does the client react to the current daily/weekly program?

MyHume helps you identify which periods are most stressful for your clients. Stress often arises from specific parts of their schedule. With long-term Period Analysis, you can track how a client’s day develops and compare patterns across different days. This allows you to easily analyse and contrast, for example:

  • Mornings vs. evenings

  • Mondays vs. Wednesdays

  • Weekdays vs Weekends

Read more about how to do it here

Which interventions work better for my client?

The easiest way to compare interventions is with Label Analysis in a few easy steps.

  • As a MyHume user, create predefined labels for each intervention you want to compare (e.g., “Intervention A” and “Intervention B”). This can also be the same intervention but applied on different days or under different conditions.

  • Caregivers can quickly tap the appropriate label in the app whenever they apply an intervention.

  • Aim to collect at least 5 entries for each intervention to ensure a meaningful comparison.
    The more data points, the more reliable your analysis will be.

→ As a conclusion, you can see which intervention has a better effect on the client’s stress levels.

High stress after an activity could mean the intervention is effective but intensive, or that external factors are disrupting its calming effect. MyHume helps you spot these nuances, so you can adapt programs with greater precision.

Read more about Label Analysis here.

How can I reduce the stress of my client in the mornings?

You already observe problematic behaviour from your clients in a specific part of the day (e.g. in the mornings). There are multiple approaches to this question that can help you:

  • (1) Use the feature “Days apart“ in period analysis to observe if all mornings are the same.

    • If you spot differences in the days, look for patterns in the activities and the environments of the client.

  • (2) Zoom in on the data (break the bars into 15-minute intervals) and identify exact stress peak moments. Link stress peaks to specific activities or transitions in the routine.

Contact Mentech

🕑 8:30 AM – 5:00 PM

🗓️ Monday to Friday

📪 support@mentechinnovation.eu

📞 040 2094110 (also on WhatsApp)

 

*In the evenings, weekends, and public holidays, an on-call service is available for emergencies.

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