Troubleshooting the App
⚠️ Situation 1: The app does not open or shows a white screen
What to check | What to do (solution) |
|---|---|
Is there an internet connection? | Check the 4G logo at the top of the phone screen. |
Are Bluetooth and Location on? | Turn both on via the phone Settings. |
Is the HUME app up-to-date? | Check the Play Store or App Store for updates. |
⚠️ Situation 2: The HUME app cannot find the sensor
What to check | What to do (solution) |
|---|---|
Is the sensor blinking a colour? | See here (LED guide). |
Sensor shows nothing? | 🪫 The sensor is probably empty. Charge it. |
Sensor blinks 🔵 blue but does not appear in the “searching for sensors” screen? | Check if the sensor is near the HUB phone and restart the HUB phone, then try again. |
The sensor blinks green and seems connected, but the app does not show it. | Restart the HUB phone. |
⚠️ Situation 3: The app is connected to the sensor but shows an error message
What to check | What to do (solution) |
|---|---|
Was the measurement started via the HUB phone? | Check if the measurement was started with the HUB phone. If not, have the staff restart the measurement from the HUB phone. |
Error message immediately after connecting to the sensor? | This is normal. Wait about 1 minute until the app displays a colour instead of a grey dot. |
Error message during the day while measuring? | Have the staff check if the sock or band is still properly positioned. Adjust if necessary. |