Problems with logging in
🛜 Always make sure there is an internet connection.
| Error | Solution |
|---|---|---|
1 |
User does not exist. This user does not exist, or the password is incorrect. | (1) Type the temporary password manually. Copy-paste does not work. (2) - Check for typos in the email address or password. (3) - Forgot your password? Choose ‘Forgot password’ to reset it.g (4) - No email received? The account probably does not exist — contact Mentech. |
2 |
User pool client1 does not exist. User ID does not exist. | Check for typos in the organisation name. |
3 |
User srp auth. | Contact Mentech. |
4 |
Something went wrong while loading your clients. | Contact Mentech. |
5 |
Something went wrong while loading your account. |
|
